Shipping policy
Order Processing and Shipping
- Order Processing: All orders are processed within 2 business days of receipt.
- Shipping Methods: We offer shipping via Sendle or Australia Post.
- Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You will be able to see the shipping cost before completing your purchase.
- Shipping Times: Estimated shipping times vary based on your location and shipping method. Please note that these are estimates and actual delivery times may vary due to factors beyond our control.
International Shipping
- We offer international shipping.
- Import Duties and Taxes: Please note that you may be subject to import duties and taxes upon receipt of your order. These charges are the responsibility of the customer and are not included in the shipping cost.
- International Shipping Times: International shipping times may vary depending on the destination and customs clearance procedures.
Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us within 14 days of the expected delivery date.
- We will investigate the matter and provide a resolution, which may include reshipping your order or issuing a refund.
Shipping Address Changes
- If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee that we will be able to accommodate address changes after your order has been shipped.
Please note:
-
Shipping policies may change from time to time. We encourage you to review this policy before placing your order.
- If you have any questions about our shipping policy, please contact us at info@thehijabessentials.com.au